Fast support route
Use WhatsApp, phone or email with your booking details and the issue summary.
Customer Support
Customer Care and Complaints
How to contact Alpha Movers for support, feedback, claims or a complaint after a booking.
Support details
Send booking name, date, addresses, photos and a clear description so the team can investigate quickly.
Care Process
How We Respond
Clear review path
We review messages, photos, crew notes and agreed quote details before responding.
Fair resolution
Where something has gone wrong, we aim to resolve it practically and transparently.
Improve the service
Feedback helps us improve crew briefings, access planning and customer updates.
Can't Get Your Sofa In?
We'll Hoist It. Starting From £150.
Send us a photo of your window or balcony on WhatsApp and we'll confirm feasibility and give you a clear approximate quote before booking.
£10k Insured From £150 Same day available